Frequently Asked Questions

Unfortunately, we are unable to cancel or change an order once it has been submitted, as we cannot disrupt the workflow process fulfilled by our warehouse team. We strive to dispatch orders efficiently to meet the expectations of our valued clients.

Occasionally order confirmations end up being marked as email spam. We suggest checking your spam or junk folder.

As long as you received an order number as part of your checkout, then your order has gone through. Make sure to save your order number for your records.

You should receive a shipping confirmation email within 1-5 days of your purchase. If you don’t have it, it’s possible that it got sent to your spam folder. Tracking information is also added to the order status for your account if you created one during checkout.

Orders that haven’t been shipped or scanned by the USPS, FedEx or UPS won’t show up on the tracking page. Please allow 1-2 business days for this information to appear.

This means one of two things: It is being processed currently or the carrier missed the initial scan when they picked up your order. Tracking will be updated as soon as they scan the shipment. If it does not update for multiple days, please contact us to help locate your package.

Unfortunately, we are unable to combine shipments on multiple orders.

For e-mail, expect a response from our representatives within 24-48 hours. Our representatives are available Monday-Friday during business hours.

We currently offer shipping to the United States only.

Yes. Once the package has been returned to our warehouse, we will reach out to the customer in regard to any address issues. Once the package is returned to us, please allow 2-4 business days to reship.

Due to items being fulfilled in multiple warehouses, we do not offer pick-ups.

Yes.  Details on our return and exchange policies are posted here.

Yes. We employ the latest security and encryption from GoDaddy.  Credit cards are never stored on our site and are only transmitted via SSL between your browser and the bank in an encrypted format.

Visa, Mastercard, American Express and Discover.

Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the check out process. For more information on how we secure and use your information, please consult our Privacy Policy.

Yes, we do install small packets of information on your computer temporarily. Cookies are used by us to streamline and enhance your ordering experience. In order to use our online store, you must have cookies enabled at all times.

Yes. For more information click here.